tech.gadgets.video.geekculture.gaming.kittens.
Email blasts from public relations people have become the norm — everyday is a new battle for managing my inbox, and trying to sort the crap from the valuable information. But at this point, how can we even tell what’s valuable and relevant to us, when almost every blast looks and sounds the same?
I asked this question to the Twitterverse this morning: “This is an honest question, not intended to be snarky: Do people read PR blast emails? Or just delete on sight? Depend on the product?”
The response was huge, and overwhelmingly leaning toward “delete on sight.” There were also many with a slightly less itchy trigger finger, like Michael Gaines (@istarman) who says: “Depends. I know whether I should read the whole thing after the first sentence.” I’m in that boat as well, as long as the first sentence isn’t written in all caps.
Clearly, it costs almost nothing to send an email blast to thousands of people, so the return of just a few bloggers and journalists writing about the topic is probably worth it to them. But do these emails turn people off of a product that they might otherwise be interested in? I’ve built spam filters around entire people and companies now, since they had such a bad track record of poorly executed form emails. If they suddenly represent a product that I might enjoy, I’ll never know. Sure, I could spend time creating complicated filters or scripts for my email, but hitting the Spam button is far easier.
With all the info that pours in everyday, I’ve taken to rely on the wisdom of crowds: if there’s news that’s worthwhile for me to know, it’ll pop up on Techmeme or Twitter/FriendFeed soon enough. As for PR blasts, I know it’s hard to write a personal note (and adding the recipients name at the top doesn’t count) but it will assure that the email is read, at least in my case. If you’re in the field of public relations and want to know how to better reach your audience, Rafe Needleman has an excellent blog called Pro PR Tips that could help with avoiding potential faux pas. Ryan also has a post about how to not pitch a blogger.
With so many different options out there today for reaching your target audience, why alienate them with spam? We’re all hungry for information, but with the signal:noise ratio these days it’s becoming harder to separate the worthwhile from the worthless. If you’re landing directly in a spam filter, you never even had a chance.
28 Responses for "Does PR spam do more harm than good?"
Definitely more harm than good, because I never read 95% of those mails until they are from some product/company that I love. And if I like their products so much, I get that information from many sources - their blog/twitter/community around them.
Many vendors do not even convey what they want to say properly, rather they have big images and multimedia.
I think there’s two distinct groups, internet-smart and internet-dumb. The people in the internet-smart group (which, despite the amount of internet-smart people we converse with everyday) make up less than 1% of all internet users. They are the ones who delete on sight or who can tell what’s worthwhile from a quick glance. The other 99% of people are our parents and other non-tech-savvy people who open every email, and sometimes get viruses because of it. Everyone who reads your blog will probably be in the 1%. This question really should have gone out to the other 99%, but with them being non-tech-savvy, how do you get this message to them?
I can’t imagine PR spam would ever be “good.” Just look at how sick these people got from press releases: http://tinyurl.com/6mw3mm
Machine generated PR emails, and even the human written ones, are pretty lame.
Above the PR specifics, I just hate all email “blasts” - I even hate the term since its a failed attempt at re-naming SPAM to something Marketing people call a career.
All wish there was a way to just kill off email for ever, Tantek calls it “e-fail” for a reason.
Personal wiki+Twitter+SMS are reasonable replacements for email aren’t they?
Hi V,
Press Releases were originally for releasing information to the press. The guys in the newsrooms don’t care to waste time reading “Hi, I thought you’d really like this product.” - they just want the facts. That’s why they are so cold.
The person that popularized using Press Releases being sent via email to regular folks should be thrashed with a wet noodle of “wrong tool”ness. PRs are great for telling the local news station about a human interest event your company is doing but it should not be used as a shotgun pellet being blasted out at the ‘net in general.
Therefore, I too will instantly delete a PR unless it is a product I am terribly interested in and already use.
Peace and WoW love!
I not only delete them, but a very large percentage of them get marked as spam, so I don’t have to deal with that agency again.
It’s one thing to send me stuff relevant to my job, it’s quite another to just send me nonsense that isn’t even slightly related in the vain hope I’ll decide to cover it.
I don’t think e-mail spam works. I think that a hand crafted e-mail might have more of a shot, but that still isn’t a guarantee that it’ll be read. Honestly, I still think the BEST way to get acknowledged, and to be seen, is to send the reporter/blogger something physical that they can hold in their hands.
For one, something physical is a bit harder to ignore. And secondly, something physical stands out from the massive amounts of spam that everyone else is sending. Trust me, I’d rather have a hard copy of a press release than it mixed in with the crap in my inbox. Though, I wager it’s not nearly as much as someone high profile like yourself would get. (I work in “traditional media,” but nowhere where I’m dealing with the general public on a regular basis.)
But I think you’ve nailed it. The trick to getting noticed is to break through the noise. It’s kind of like how it works when talking on the HF bands on ham radio… oh crap… Did I just use an ultra geeky reference there?
-Adam
I purposefully flag all PR outreach from Karen Thomas as spam and suggest it to my fellow bloggers as well. Too bad for her clients, but the communication is all one-way and therefore not meaningful. The only time we received a personal note from her is when she took issue with our writeup. Our response was to send us a review unit so we could decide for ourselves. And that was met with silence. So I’m glad to see the messages are now landing in the junk folder automatically.
As a PR professional, I do not believe in email spaming, and neither does anyone in my firm. Partially because it’s bad form, and partially because it almost never garners the desired results.
It really does pay to do your homework, and research/build a relationship with a blogger or journalist before pitching. I’ve heard of lower level professionals being forced to send out mass emails by their superiors. If these people actually want a story published, they need to learn the value of strategic thinking and targeted messaging, neither of which involve spamming.
I think services such as Help A Reporter Out are the future of PR. HARO allows journalists to actually put in requests to PRos about stories they need sources for.
Finally, here is an example of the worst pitch I’ve read about: http://is.gd/89Rp
It will be lucky enough if they manage to get into my email which I do read. Mostly this type of email will get into my junk address which I seldom bother on.
I’m on both sides of this coin. My blog is fairly small, so I don’t get too much spam, but I get some - and it has been increasing over time as I get noticed more. Being registered as a blogger for CES is a whole other ball of wax, that produces a lot of random press emails for products I have no interest in. But I use a different email for every site, so I know which result from my CES reg.
For companies and products I actively cover I do read all of their emails. There are some I know I have no interest in, and if they blast me I just delete them. In between are the emails I skim to see if they warrant a deeper reading. I can usually tell pretty quickly if I have any interest in something. It also depends on my day. If I’m busy then I have less patience for a random email, but if I’m having a slow day then I’m more open to checking out new things.
On the other side of the coin I’m the ‘Blogger Liaison’ for Sling Media. Well, officially I’m a Beta Program Manager, but when the person who had been handling blogger relations (Dave Zatz) moved on earlier this year I took over the role to help out. So I inherited an established contact list and from time to time someone sends me new contact info with instructions to add them to my list.
I’m working on updating things over time and I’m hoping to break things down into multiple lists for our different product areas. As Sling is growing I want to give bloggers more options on what announcements and news to receive - so, say, a Mac site doesn’t get emails on a new Windows release. Because that’s the kind of thing I like to see as a blogger myself. It’s something I’m working on as I find time.
I think that email updates are a great tool - but like all tools they can be misused. I resist sending out updates to bloggers for every little thing, trying to reserve it for real news like a product launch. I want our messages to be welcomed, not reviled. So I try to treat bloggers the same way I prefer to be treated as a blogger.
I’m not so proud that I don’t scan the press releases flooding my inbox a few times a day. Every now and then, I get something good. Sure, it’s annoying to read all the crap that comes in. But you know what? *It’s my job.*
Adam,
I think we’re at opposite ends of the spectrum. Personally I cannot stand it when someone wastes trees by sending me physical releases. It actually angers me a bit. First off, I’m a blogger, I work in the digital realm, why send me information on a dead standard like ink on paper? If I read it I’m just going to pull the information I need and then recycle it. The whole thing is a complete waste - paper, ink, postage, time, etc. I wish companies would stop sending out hardcopy releases, and fortunately it seems most have.
For physical products, I’d prefer a company check with me first to see if I want to receive their product before they send me one. It is just wasteful if they send me something I don’t care about, or don’t have time to review. And it feels a bit like they’re trying to guilt trip me into looking at their product. “We sent you one, now you have to review it.” Which is actually more likely to hurt my opinion than help it. I like it when they contact me via email and ask if I’d be interested - and don’t push it on me if I decline.
(PS. Hi Dave!
)
They do more harm, definitely. I don’t look at these emails and even if it’s a nice product, it makes me think: “Cool, but are they worth my trust? If they need to bug me….”
Great products don’t need spamming. We’ll know about them soon or later, because they are great products. Friends will talk about it, you’ll read about it and you’ll see tweets about it.
I don’t really need a personal note, though if a PR person gets my name wrong, which has happened, I’m inclined to delete on sight.
Otherwise I’ll usually at least glance at the subject line and first sentence, then delete if it’s not of interest. Most reps send one follow-up (which I also delete) and then leave me alone. Any moderately savvy PR person understands that no answer is the answer, because no one has time to reply “no” to every unsolicited message.
That’s not to say I haven’t blocked some especially annoying senders, but overall I think of unsolicited PR messages as just a hazard of the job. It takes less than five minutes a day to glance through them and hit the delete key, and sometimes I do find something cool that’s worth writing about.
Veronica,
There is a perspective in this post I didn’t understand in your original tweet. Were you referring to all forms of email marketing in all contexts, or just in the case of “Bloggers, Veronica & Friends, get spammed by people who want product reviews or media attention.”?
What is “PR Spam”?
Email is a powerful, cost effective tool.
I advocate the use of targeted, opt-in email marketing, but that’s not blog spam is it…
-J
It’s such a shame that PR firms still even think about sending blast e-mails. I’m a PR professional myself and I haven’t sent blasts in years, since I learned early on it was not only ineffective at getting results but more importantly, it is a rude and inconsiderate way to contact people.
I try to think of it this way. Do I read e-mail blasts that are sent to me personally? 99.9% of the time: No. So why on earth would I want to inflict something I find so annoying on other people that I want to build good working relationships with? It amazes me…
if you’re in PR and need to read Rafe’s tips (which are great), you should be fired. the bottom line is if you are doing 1-way communication and only interacting with top-tier publications 2-way, you are doing it wrong.
my question is to the companies that *hire* PR firms who handle outreach like this…
MegaZone –
Makes sense to me. I’m not directly involved with content creation, but I work at a news outlet. (Yeah, in “old media.”) I’ve seen it many times where something would be completely ignored until a physical fax or otherwise came through only for the producer to discover an e-mail had been sent to the newsroom e-mail account on the subject hours ago.
-Adam
There are spammers out there that do in fact make big bucks. Which is one of the reasons we all experience so much SPAM.
I know that spam is in conflict with the web 2.0 mindset, but I think it is helpful to consider the difference between a web 2.0 style business model and the types of business models used by most spammers.
Most spammers run business models that are not sensitive to customer perception. They are there to exploit an opportunity that will only exist for a short time, and when its gone, they will be on to the next project.
I used to be like Michelle, being courteous enough to spend some time in checking unsolicited PR e-mail. But that was then, and I’m increasingly annoyed by PR spam these days that I just delete ‘em. PR people are hired to reach out and inform a relevant audience about their client’s news, and PR spamming is really just laziness on their part to throw out whatever they have and see what sticks.
If PR peeps do their jobs right and respect our time, we’ll do ours right in checking our e-mails with more attention. Time’s too precious these days to consider each e-mail. Yes, there are days when I’m free to check the first line of some PR spam, but those days are rare, and on days when the e-mail box is flooded? No chance, amigo.
Oh, and minus a bazillion points for anyone who titles their PR mail “URGENT!”
[...] concisely than I. For instance, on the topic of unsolicited bulk emails, he said in a comment on Veronica Belmont’s site, “Sure, it’s annoying to read all the crap that comes in. But you know what? *It’s my [...]
[...] Rafe keeps it fresh with a new pro PR tip every day. Ranges from the blatantly obvious to the stuff you shouldn’t forget. Great for anyone in the PR industry (via veronica). [...]
I feel your pain Ms. Belmont. I got accepted to CES and all I have been getting in my inbox is spam ad after spam ad after spam ad. WAY TOO MUCH. It turns me off from going to CES. Too bad I am not going anyway.
As a small site which covers iPhone apps, we have to get our info from as many sources as we can. We end up deleting 50% of the emails simply because the apps are crap. The others we throw into a queue to review.
I suppose I like the PR emails, then again I’m only getting them from one source.
That is a really good question and article. Where can you find suggestions about proper PR? What I do is only have media sources on one small list to send press released to (as opposed to the entire list-o-people). Any suggestions of how to do this better?
[...] Related: Veronica Belmont asks, Does PR spam do more harm than good? [...]
No good can come from spam, news letter and solicited updates however are a different story but even those can tick people off if there is no easy way to unsubscribe.
Leave a reply